Web application intermittent API issues

Incident Report for Osano

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 11:09 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 24, 2023 - 10:34 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2023 - 10:32 CDT

Identified

AWS is reporting increased API errors rates in the Amazon Cognito service.

Posted Oct 24, 2023 - 10:30 CDT

Investigating

Certain API requests are failing in the my.osano.com web application. The Osano Engineering Team is actively investigating.

Posted Oct 24, 2023 - 09:58 CDT

This incident affected: Platform (Web User Interface).