Customer Disclosure API Issue

Incident Report for Osano

Resolved

The issues found with the Disclosure API have been resolved.

Posted Apr 14, 2022 - 21:41 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2022 - 21:08 CDT

Update

Upgraded issue to major outage of the Disclosure API. All other services are running as normal.

Posted Apr 14, 2022 - 18:08 CDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 14, 2022 - 18:07 CDT

Identified

The Osano engineering team has reported an issue affecting our customer disclosure API. This issue could prevent results from being delivered when end-users are in the consent drawer and click for disclosure information. The team has identified and is working on a fix.

Posted Apr 14, 2022 - 17:26 CDT

This incident affected: Platform (Consent Management Disclosure API).