Web application login issues

Incident Report for Osano

Postmortem

A bug was introduced in the web application which affected a limited number of customer accounts. This bug caused a continuous loop on login which was not detected by the automated testing mechanisms.

Osano engineering has introduced a new QA test to ensure future deployments do not cause a similar authentication error.

Posted Apr 09, 2021 - 19:45 CDT

Resolved

The issue has been resolved and all systems are functioning normally.

Posted Apr 09, 2021 - 19:40 CDT

Identified

Authentication APIs are returning an invalid response on logins. The engineering team has identified the issue and is working on a fix.

Posted Apr 09, 2021 - 19:20 CDT

Investigating

We are currently investigating the outage.

Posted Apr 09, 2021 - 17:29 CDT

This incident affected: Platform (Customer Authentication).